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The interactions with those you meet during life-changing events have the power to shape your entire perspective. You remember the tone of their voice, their words and their actions. You remember how they made you feel. In health care, every encounter with every patient matters. It is not only how we deliver medical care, but how we truly care for people – our patients – like Larry Hester.

When Asnul Bahar decided last year he should have a primary care physician, he never would imagine the diagnosis he would be given after an annual checkup. “I did not have a doctor and did not go for checkups, but decided I needed to last November,” says Asnul. “I went to Utica Park Clinic physician, Dr. Michael Gebetsberger, for a checkup and had several tests done.” A month later, Asnul heard back from Dr. Gebetsberger regarding his lab results.

In many ways, Nat Torkelson’s, MS, RN, career in nursing has been a lifelong pursuit. In her office on the campus of Hillcrest Medical Center, where she serves as the administrative director of cardiovascular services at Oklahoma Heart Institute, a collection of neatly situated items speaks to her 45 years of service – framed degrees, employee art and a photo album of co-workers from the past she received as a gift, are among a few. Classical music plays in the background as she recalls her earliest memories playing with her sisters and neighborhood friends. Nat was always the nurse.