Hillcrest COVID-19 Call Center
Hillcrest HealthCare System has an established COVID-19 Call Center. Operators are available Monday - Friday, from 8 a.m. to 5 p.m. to answer patient questions, provide support and connect them to a provider. The Call Center line is 918-574-0920.

Medical Records

Hillcrest Medical Center Health Records
Yes, if you or someone else is picking up the records there is a fee of $1 for the first page and $.50 for each additional page per Oklahoma State Law. If you would like them to go directly to a physician, we can send them to the physician's office at no fee. If you are requesting copies of your x-ray films, these are free for the first request. After that they are $5 per sheet and/or $20 per CD.
We have a 5 business day expected timeframe. There are some instances in which we can process them quicker, just call and ask us, if needed.
Yes, when picking up records a photo ID has to be provided. The same is required if someone else is picking up records for you (after you have authorized them to do so).
Someone else can pick up your records, AS LONG AS, the Authorization for Health Information form has been completed with that person's name filled in as authorized to pick up the records and your signature is on the form. We will then compare your signature with what we have on file to validate the authorization. Your spouse, mom, etc., will then have to provide a photo ID
Yes, of course. We just need to have a copy of the correct POA form on file or you can bring a copy of it with you. Ensure that the medical/billing/records section is filled out on the POA in order for us to let you have copies of the records.
We have to work under the laws provided to us by the government. There are Federal HIPAA laws as well as State Laws that are very specific on what we can and cannot allow. We do follow those laws to the strictest letter of the law in order to ensure that we protect our patients privacy.
For those born at Hillcrest Medical Center, birth records are kept at Oklahoma State Department of Health, Vital Records Service.